Disability discrimination by a business in California can leave you shut out of everyday life. If a blocked entrance or refused service animal kept you from getting service, you have rights and a next step.
Disability Discrimination by a Business in California: Your Rights
California businesses open to the public must give people with disabilities full and equal access. A violation of federal disability-access rules also violates California’s civil rights protections.
That difference matters. Federal access rules mostly offer a court order requiring changes. California law adds money damages: at least $4,000 per violation, plus attorney fees, when a claim qualifies. Payment is not automatic; the facts matter.
For service animals, businesses generally may ask only two questions: Is the animal required because of a disability? What task has it been trained to perform? Demanding papers or charging pet fees crosses the line.
Save the Details and Take the Next Step
Whether you faced an inaccessible restroom, a blocked entrance, refused service, or hostile staff, write down what happened while it is fresh.
- Take photos of the barrier, if you can.
- Save the date, location, and staff names.
- Record what was said and whether you encountered the barrier more than once.
Deadlines apply from each incident, so do not wait to ask about your options. A free case review can help you understand whether the facts may support a claim and what to do next.
Talk to a California consumer protection lawyer
You deserve equal access, and asking about your options now can help you take the next step. Get your free case review or call (424) 603-8888.
This article is attorney advertising and provides general information only. It is not legal advice and does not create an attorney-client relationship. The law changes, and this article reflects the law as of its publication date. Every situation is different — send us your papers to discuss how the law applies to your exact situation. See our full disclaimer.
